Water bills are issued by the Village bimonthly and include the cost of garbage pickup, water and sewer service and user charge. The Village requires that all renters pay an escrow of $100. This escrow is credited back to the renter on their final utility bill. If there is a credit balance after final charges are applied, a refund check will be mailed to the renter at their forwarding address.
Water bills are due 21 days after the billing date. Payments not received by the due date will incur a 10 percent penalty fee for the water and sewer portion. Accounts which are unpaid after 40 days from the billing date are subject to disconnection.
If water is disconnected, it will not be turned on except upon the payment of a $75 fee plus all past due bills and charges. If water service has been shut off, water service shall only be restored during the Finance Department's normal turn-on hours (8 a.m. to 5 p.m.) Monday through Friday (excluding holidays).
Bills can be mailed in the return envelope provided with your bill to the Village's Collection Office – please allow 5 - 7 days for mail processing. In addition, it may be dropped in the white Village drop box in front of Village Hall at One Friendship Plaza, or may be paid in person at the Collection Window Mondays - Fridays 8 a.m. - 5 p.m. Visa and MasterCard are accepted.
Addison Bank and Trust also accepts payments for Village of Addison water bills. Please allow 5 - 7 days for processing.
Delayed or misdirected mail may be subject to a late fee being assessed.
The Village currently enforces Red Flag Rules for all utility accounts. The Federal Trade Commission issued these regulations for all municipalities as a way to detect, prevent and mitigate identity theft.
Any resident requesting setup of a water account is now required to come into Village Hall, present a valid Driver's License or Government Issued State I.D., and an additional form of identification (usually a credit card,) and complete an application.
When calling regarding an existing water account, the resident should have the account number, and the date and amount of last payment.
If you suspect your bill is inaccurate, you can check your water meter to determine if you might have a water leak. For instructions on reading your water meter, click here.
For water billing questions, please call 630/693-7570.
You may arrange to have your bill automatically debited from your bank account. Please set up an account in the new online payment portal to set up automatic payments.
Senior citizens may receive a 50 percent discount on their garbage bill. Residents age 65 or older should come to the Collection Office at Village Hall with their current real estate tax bill, showing that they receive the senior homestead exemption, or they must apply for said exemption at their local township office.
In addition, to receive the senior citizen discount the individual must be the legal owner of the residence and reside at that address.